Deliveries & Returns
NOTICE APRIL 2020. Open as usual! Yippee
Just a quick note to say that we are still open as usual on our website and sending orders all over the world! Due to the high deman depth our couriers our delivery times are 2-4 working days currently. We are packing orders 7 Days a week to maintain our seamless service and ensure you receive your goods as promptly as possible!
Thankyou so much for continuing to support Josie’s Interiors! We will be back open in the shop as soon as possible bringing you my most incredible collections ever, but until then shop online to your hearts content! We really do appreciate every single order and do a happy dance every time the email pings!
Owner at Josie’s Interiors
FREE In-Store Collection
This option gives you the option of shopping all comfy at home for collection from 9:30am the following day. Items are held for 7 days.
Premium Tracked Service £2.95
Our Premium Tracked Service is the super-duper safe option! Fully tracked and signed for to ensure it’s safe arrival.
Large Item Service £29.95
The Large Item Service applies to our furniture pieces that are just a little too heavy or large for our other services. This service ensures your piece arrives in perfect order… ready to spark joy in your home.
Heavy Item Pallet Delivery £65
The heavy item delivery service is for our large pieces of furniture that are a 2 man loft or more. This ensures that your new purchase makes its way to you with ease!
We aim to despatch orders within 24 hours on a next day delivery service when ordered before 2pm, but we always advise our customers to allow 2–3 working days for delivery.
Made to order items have a lead time of 6–8 weeks.
If you miss your delivery you can contact the delivery company DX via the number left on the calling card, or alternatively use the tracking number which you can obtain by emailing us at firstname.lastname@example.org
Refunds & Exchanges
We want you to be overly excited and happy with every item you receive, however, we understand that sometimes you may want to return an item – it’s ok! We completely understand.
If you aren’t completely happy with your order you can return it to us in its original condition and packaging within 14 days for an exchange or full refund, excluding original postage costs. If the item had been damaged or the packaging is not in perfect condition you may not be eligible for a full refund.
Please email us at email@example.com for a returns form, once filled in post it back to us with your item to our store at:
Josie’s Interiors Ltd
9–10 Cooper Street
You are responsible for covering the return postage costs. We recommend that you add insurance as we are not responsible for any damages that may occur during transit to us.
If you believe your item is faulty please contact us immediately on 01237 421115 or email firstname.lastname@example.org and we can advise you on the next steps to take. Please do not attempt to fix the item as this may affect your entitlement for a refund or exchange. If the item is agreed to be faulty all further costs arrangements and costs will be covered by us.
Once the faulty item has been received we will contact you to discuss whether a refund or replacement will be issued.